SHIPPING POLICY
* During New Product Launch, Holidays, or Sale events
it may take 3-10 business days for your order to be processed.
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*HOW LONG DOES IT TAKE FOR DELIVERY?
Due to recent USPS changes, it now takes 5-10 business days for the USPS Mail Courier to deliver your package.
If there are Postal Delays, it may take an additional 7-10 business days for delivery.
*Please note: Postal delays are completely out of our control.
*TRACKING YOUR ORDER
When your order has been processed and shipped, you will receive an e-mail notification from us which will include the shipping details and the tracking number.
Please allow 24 – 48 hours for the tracking information to show on the USPS website.
Please track your packages. We are not responsible for lost or stolen shipments. Packages may/will be left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the postal courier delivers it. We do not replace or refund orders that are scanned "delivered" by USPS. ***
We are not responsible for lost or stolen packages or packages delayed in transit.
If there is a problem with your package delivery or tracking number, please contact USPS directly.
USPS: 1-800-ASK-USPS
We offer insurance options at additional cost, *recommended for orders of 200$+ for extra security.
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RETURN & EXCHANGE POLICY
ALL SALES ARE FINAL.
Sorry, we DO NOT accept returns.
No exchanges or returns will be accepted.
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WHAT IF GOODS WERE DAMAGED?
If goods were damaged upon receipt, you must email us within 24 hours of delivery confirmation. Please email jollymoonsco@gmail.com with the subject line: "DAMAGED ITEM" and include your Order Number. Damages due to shipping will be reviewed and we do not guarantee a replacement will be granted.
Important Note:
For crystals that are nature's gift, some discrepancies and natural crack may incur. Please keep in mind and inspect thoroughly prior to claiming/purchasing.